Terms & Conditions
Who we are
Our website address is: https://cambraymedia.co.uk.
Terms & Conditions of Service & Website Use
Last Updated: June, 2025
Welcome to Cambray Media!
These Terms & Conditions (“Terms”) govern your use of the Cambray Media website https://www.cambraymedia.co.uk and the provision of our digital marketing services and digital products. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
1. Definitions
* “Cambray Media,” “we,” “us,” “our”: Refers to Cambray Media, a digital marketing freelancer operating from the United Kingdom.
* “Client,” “you,” “your”: Refers to any individual, company, or entity engaging our services or purchasing our digital products.
* “Services”: Refers to the digital marketing services provided by Cambray Media, including but not limited to SEO, PPC, Social Media Marketing, Content Marketing, Web Design, Email Marketing, Social Media Management.
* “Digital Products”: Refers to downloadable or access-restricted digital items sold by Cambray Media, such as e-books, templates, online courses, etc.
* “Website”: Refers to https://www.cambraymedia.co.uk
2. Services & Engagements
* Service Proposals: All services will be defined in a detailed proposal, statement of work, or service agreement (“Proposal”) provided to the Client. The Proposal will outline the scope of work, deliverables, timelines, and fees.
* Acceptance: Engagement for services begins upon acceptance of the Proposal, typically evidenced by a signed agreement or explicit written confirmation and payment of any agreed-upon upfront fees.
* Client Responsibilities: The Client agrees to provide all necessary information, access (e.g., website access, analytics, ad accounts), feedback, and approvals in a timely manner to facilitate the smooth execution of services. Delays caused by the Client may impact project timelines.
* Third-Party Platforms: Our services may involve the use of third-party platforms (e.g., Google Ads, Meta Ads, social media platforms, website builders). While we exercise reasonable care, we are not responsible for changes, downtime, or policies of these third parties.
* Results & Guarantees: Digital marketing results can vary based on numerous factors outside our control. While we strive for the best possible outcomes, we do not guarantee specific rankings, traffic levels, leads, or sales unless explicitly stated and backed by specific performance metrics in a Proposal.
3. Digital Products Sales
* Licence: When you purchase a digital product from us, you are granted a non-exclusive, non-transferable licence to use the product for your personal or internal business use, as specified in the product description. You may not resell, redistribute, or sub-licence the digital product.
* Delivery: Digital products are typically delivered instantly via download link upon successful payment. If you experience issues, please contact us.
* No Physical Delivery: No physical product will be shipped.
* System Requirements: It is your responsibility to ensure you have the necessary software and hardware to open and use the digital products.
4. Fees, Payments & Billing
* Pricing: Fees for services and digital products are as outlined in the Proposal or on the Website. All prices are in GBP unless otherwise stated.
* Payment Terms:
* Services: Payment schedules will be specified in the Proposal (e.g., upfront deposit, monthly retainers, milestone payments). Invoices are due 7 days from the invoice date.
* Digital Products: Full payment is required at the time of purchase.
* Late Payments: We reserve the right to suspend services or charge late fees (5% per month or standard legal interest rate) on overdue invoices.
* Expenses: Any pre-approved out-of-pocket expenses incurred on behalf of the Client (e.g., stock images, software subscriptions, advertising spend) will be billed separately.
* Taxes: All fees are exclusive of applicable taxes (e.g., VAT), which will be added where legally required.
5. Website Use
* Intellectual Property: The content on the Website, including text, graphics, logos, images, digital products, and software, is the property of Cambray Media or its content suppliers and protected by copyright and other intellectual property laws.
* Prohibited Use: You agree not to:
* Use the Website for any unlawful purpose.
* Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without express written permission from us.
* Introduce viruses or any other malicious code.
* Attempt to gain unauthorized access to our systems.
* Accuracy of Information: While we strive for accuracy, the information on this Website may occasionally be inaccurate or incomplete. We are not liable for any errors or omissions.
6. Intellectual Property & Ownership
* Client Data/Content: Any content, data, or materials provided by the Client for use in services remain the property of the Client. The Client grants Cambray Media a non-exclusive, royalty-free licence to use such content solely for the purpose of providing the agreed services.
* Work Product: Unless otherwise agreed in a Proposal, upon full payment for services, ownership of the final deliverables (e.g., website design, created content) will transfer to the Client.
* Our Tools & IP: Any methodologies, software, templates, or underlying intellectual property developed or used by Cambray Media to deliver services remains our property.
* Portfolio Rights: We reserve the right to display work completed for clients in our portfolio and marketing materials, unless a specific non-disclosure agreement (NDA) or similar clause is agreed upon.
7. Confidentiality
Both parties agree to keep confidential all non-public information concerning the other party’s business, finances, and operations obtained during the course of the engagement, except as required by law or for the purpose of providing or receiving services.
8. Limitation of Liability
* To the maximum extent permitted by law, Cambray Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
* Your access to or use of or inability to access or use the Website or services.
* Any conduct or content of any third party on the Website.
* Any content obtained from the Website.
* Unauthorised access, use, or alteration of your transmissions or content.
* Our total aggregate liability to you for any and all claims arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the total amount paid by you to Cambray Media for the services or digital product giving rise to the claim in the preceding three (3) months.
9. Indemnification
You agree to indemnify, defend, and hold harmless Cambray Media and its owner, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Website, your breach of these Terms, or your infringement of any intellectual property or other right of any third party.
10. Termination
* Services: Either party may terminate a service agreement as per the terms specified in the Proposal or by giving 30 days written notice.
* Website Access: We may terminate or suspend your access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
* Survival: All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. Governing Law & Jurisdiction
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the use of our services or website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 30] days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or services after those revisions become effective, you agree to be bound by the revised terms.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Cambray Media
Email Address – info@cambraymedia.co.uk
3. Refund Policy for Cambray Media (Primarily for Digital Products)
Refund Policy
Last Updated: June, 2025
This Refund Policy outlines the conditions under which Cambray Media provides refunds for its digital products. For our digital marketing services, specific cancellation and payment terms are outlined in the individual client service agreements or proposals.
1. Digital Products
Due to the nature of digital products (e.g., e-books, templates, online courses), which are instantly accessible and cannot be “returned” in the traditional sense, all sales of digital products are generally final and non-refundable.
However, we understand that issues can arise. We may offer a refund or store credit in the following limited circumstances:
* Technical Issues Preventing Access: If you experience a persistent technical issue that prevents you from accessing or downloading the digital product, and our support team is unable to resolve the issue within a reasonable timeframe. We may require proof of the issue (e.g., screenshots, video).
* Product Not as Described: If the digital product is significantly different from its description on our sales page (e.g., missing advertised content, incorrect file type). You must report this issue within 7 days of purchase.
We generally do not offer refunds for:
* Change of mind.
* Purchasing the wrong product.
* Lack of technical proficiency to use the product (please check system requirements before purchase).
* Dissatisfaction based on subjective preferences or expectations not explicitly outlined in the product description.
2. How to Request a Refund (for Eligible Cases)
If you believe your situation falls under an eligible circumstance for a refund, please contact us within 7 days of your purchase with the following information:
* Your Full Name
* Email Address used for purchase
* Order Number
* Name of the Digital Product
* A detailed explanation of the issue and why you believe you are eligible for a refund. Please include any relevant screenshots or supporting documentation.
We will review your request and respond within 5-7 business days. If a refund is approved, it will be processed to the original method of payment within 10-14 business days.
3. Digital Marketing Services
For our digital marketing services, the terms regarding cancellations, termination, and refunds (if any) are explicitly detailed in the individual service agreements or proposals provided to each client. Please refer to your specific agreement for those terms. Any upfront payments or deposits for services are generally non-refundable once work has commenced or costs have been incurred.
4. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Cambray Media
Email Address – info@cambraymedia.co.uk
Copyright Notice
Copyright © 2025 Cambray Media. All rights reserved.
All content, graphics, and files on this site are the property of Cambray Media unless otherwise stated. No part of this website may be reproduced, distributed, or used without express permission.
If you have any questions about these Terms & Conditions, please get in touch.